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As a participant in the Catalyst Care Management program, patients have the following rights:
  • The right to be treated with respect, dignity, consideration, and compassion
  • The right to be informed about services and options available to them
  • The right to receive care management services free of discrimination on the basis of race, color, sex/gender, ethnicity, national origin, religion, age, class, sexual orientation, literacy level, physical or mental ability
  • The right to reach an agreement with their care management about the frequency of contact they have either in person or over the phone
  • The right to have input into the care management plan
  • The right to refuse treatment or services, including care management services and the implications of such refusal relating to benefits eligibility and/or health outcomes
  • The right to use end of life and advance care directives
  • The right to receive notification and a rationale when care management services are changed or terminated
  • The right to withdraw their voluntary consent to participate in care management
  • The right to have their medical records and care management records be treated confidentially
  • The right to file a complaint regarding the Catalyst Care Management program by contacting customer service

 

As a participant in the Catalyst Care Management program, patients have the following responsibilities:
  • The responsibility to accurately and completely disclose relevant information and notify Catalyst Care Management of any changes
  • The responsibility to become involved in individually specific health care decisions
  • The responsibility to work collaboratively with Catalyst Care Management in developing goals and implementing interventions to manage their condition
  • The responsibility to work collaboratively with health care providers in developing and carrying out agreed-upon treatment plans
  • The responsibility to make a good-faith effort to maximize healthy habits, such as exercising, not smoking and eating a healthy diet
  • The responsibility to abide by the administrative and operational procedures of the Catalyst Care Management program
  • The responsibility to participate as much as they are able in creating a plan for care management
  • The responsibility to let their care coordinator know any concerns they have about their care management plan or changes in their needs
  • The responsibility to make and keep appointments to the best of their ability, or if possible, to phone to cancel or change an appointment time
  • The responsibility to stay in communication with their care coordinator by informing him/her of changes in address or phone number and responding to the care coordinator’s calls or letters to the best of their ability

 

As a participant in the Catalyst Medication Management program, patients have the following rights:
  • The right to know about philosophy and characteristics of the drug therapy management program
  • The right to have personal health information shared with the drug therapy management program only in accordance with state and federal law
  • The right to identify the staff member of the program and their job title, and to speak with a supervisor of the staff member if requested
  • The right to receive current information from the drug therapy management program
  • The right to receive administrative information regarding changes in or termination of the drug therapy management program
  • The right to decline participation, revoke consent or disenroll at any point in time

 

As a participant in the Catalyst Medication Management program, patients have the following responsibilities:
  • The responsibility to submit any forms that are necessary to participate in the program, to the extent required by law
  • The responsibility to give accurate clinical and contact information and to notify the drug therapy management program of changes in this information
  • The responsibility to notify their treating provider(s) of their participation in the drug therapy management program, if applicable

 

Contacting Us

If there are any questions regarding this patient rights & responsibilities you may contact us using the information below:

Catalyst Health Network

8277 Belleview Drive

Plano, TX 75024

972-384-7000