Patient Rights & Responsibilities - Catalyst Health Group

The right to be treated with respect, dignity, consideration, and compassion
The right to be informed about services and options available to them
The right to receive care management services free of discrimination on the basis of race, color, sex/gender, ethnicity, national origin, religion, age, class, sexual orientation, literacy level, physical or mental ability
The right to reach an agreement with their care management about the frequency of contact they have either in person or over the phone
The right to have input into the care management plan
The right to refuse treatment or services, including care management services and the implications of such refusal relating to benefits eligibility and/or health outcomes
The right to use end of life and advance care directives
The right to receive notification and a rationale when care management services are changed or terminated
The right to withdraw their voluntary consent to participate in care management
The right to have their medical records and care management records be treated confidentially
The right to file a complaint regarding the Catalyst Care Management program by contacting customer service

The responsibility to accurately and completely disclose relevant information and notify Catalyst Care Management of any changes
The responsibility to become involved in individually specific health care decisions
The responsibility to work collaboratively with Catalyst Care Management in developing goals and implementing interventions to manage their condition
The responsibility to work collaboratively with health care providers in developing and carrying out agreed-upon treatment plans
The responsibility to make a good-faith effort to maximize healthy habits, such as exercising, not smoking and eating a healthy diet
The responsibility to abide by the administrative and operational procedures of the Catalyst Care Management program
The responsibility to participate as much as they are able in creating a plan for care management
The responsibility to let their care coordinator know any concerns they have about their care management plan or changes in their needs
The responsibility to make and keep appointments to the best of their ability, or if possible, to phone to cancel or change an appointment time
The responsibility to stay in communication with their care coordinator by informing him/her of changes in address or phone number and responding to the care coordinator’s calls or letters to the best of their ability

The right to know about philosophy and characteristics of the drug therapy management program
The right to have personal health information shared with the drug therapy management program only in accordance with state and federal law
The right to identify the staff member of the program and their job title, and to speak with a supervisor of the staff member if requested
The right to receive current information from the drug therapy management program
The right to receive administrative information regarding changes in or termination of the drug therapy management program
The right to decline participation, revoke consent or disenroll at any point in time

The responsibility to submit any forms that are necessary to participate in the program, to the extent required by law
The responsibility to give accurate clinical and contact information and to notify the drug therapy management program of changes in this information
The responsibility to notify their treating provider(s) of their participation in the drug therapy management program, if applicable

If there are any questions regarding this patient rights & responsibilities you may contact us using the information below:

Catalyst Health Network
8277 Belleview Drive
Plano, TX 75024
972-384-7000

Patients Rights & Responsibilities